Frequently Asked Questions

NIFTYHUB Technologies Pvt Ltd is the India division of Nifty Information Technology LLC, a Dubai Mainland company formed in 2014. NIFTYHUB is a separately incorporated Indian private limited company based in Kochi, Kerala, operating under the same technical standards, service processes and engineering leadership as the parent business in the UAE.

Our office is at Door No. 7C, BCG Residency Towers, Seaport-Airport Road, Kakkanad, Ernakulam, Kerala, India — 682020. Kakkanad sits at the centre of Kochi’s IT corridor, which puts our engineers within easy reach of most business districts in the city.

Nifty Information Technology LLC was founded in Dubai in 2014, giving the group more than a decade of continuous IT delivery experience. In that time the group has served over 500 businesses and delivered more than 1,500 projects across the UAE.

Yes. NIFTYHUB Technologies Pvt Ltd is a registered Indian private limited company. That means GST-compliant invoicing, enforceable contracts under Indian law and full legal accountability — the standard that enterprise procurement and compliance teams require from a vendor.

Managed IT services, IT AMC and annual support contracts, 24/7 helpdesk, server and network monitoring, cybersecurity and next-generation firewall deployment, cloud solutions on Microsoft Azure and Microsoft 365, Odoo ERP development and implementation, IT infrastructure and networking, data backup and disaster recovery, secure email solutions, and Linux and DevOps support.

Both. Our engineers are based in Kakkanad, Ernakulam and provide onsite support across Kochi and Kerala. Remote helpdesk, monitoring and project delivery are available to clients anywhere in India, and cross-border support is available for group clients with UAE operations.

An Annual Maintenance Contract covers proactive maintenance, scheduled health checks, preventive servicing, remote helpdesk and onsite assistance for your servers, networks, workstations and peripherals — for a fixed annual fee. Contracts are available in comprehensive (parts included) and non-comprehensive (labour only) tiers.

Our target average first response is 30 minutes during business hours. Contractual SLA response and resolution times are defined per severity level in managed service and AMC agreements, and critical incidents escalate immediately to a senior engineer.

Yes. Remote monitoring, helpdesk and project delivery are available across India, and we handle onsite requirements in other states through scheduled engineer visits or partner arrangements agreed in advance as part of the contract.

Frequently. Co-managed IT is a common arrangement: your internal team handles day-to-day user support and business systems, while we provide the specialist layers — security, cloud architecture, backup, after-hours monitoring and escalation. It works well for organisations that need depth without headcount.

Next-generation firewall deployment and management, endpoint detection and response, ransomware protection with immutable backups, secure remote access and VPN, email security with anti-phishing and DMARC, vulnerability assessment, network segmentation and employee security-awareness training. The group has extensive Fortinet FortiGate experience built as an authorised partner in the UAE.

Yes. We handle the full migration: tenant setup, licensing, mailbox and data migration from Exchange, Google Workspace or legacy systems, SharePoint and OneDrive rollout, Teams configuration, multi-factor authentication and conditional access — run as a project with a pilot group, documented cutover plan and rollback path.

Yes. We configure Odoo for Indian GST, e-invoicing, TDS and payroll requirements, alongside custom module development, third-party integration and data migration from legacy ERP or Tally. Multi-company and multi-currency setups are supported for businesses operating in both India and the UAE.

We start by defining realistic RPO and RTO targets with you, then engineer onsite, offsite and cloud copies following a 3-2-1-1-0 strategy with immutable, air-gapped snapshots. Critically, every engagement includes scheduled restore testing and a written disaster recovery runbook — because a backup that has never been restored is only a hopeful file copy.

With a free, no-obligation consultation. If it looks like a fit, we run an infrastructure assessment documenting your hardware, network, security posture and licensing, then present a fixed-scope, fixed-price proposal with clear SLAs and timelines. You decide from there.

Managed services are priced as a fixed monthly fee, AMCs as a fixed annual fee, and projects as fixed-scope quotations. Pricing depends on user count, site count, infrastructure complexity and the SLA tier you select. We scope every engagement after an assessment so the number you receive is the number you pay.

It is yours, and it always was. As-built diagrams, IP schemas, asset registers and credentials are standard deliverables maintained throughout the engagement and handed over in full on exit. We do not build hostage architecture.

Call +91 94959 61709, email [email protected], message us on WhatsApp using the floating button, or send the enquiry form on our contact page. We respond within one business hour during working hours.